:root {
  --wcg-navy: #304660;
  --wcg-forest: #42514c;
  --wcg-bg: #f9f9f9;
  --wcg-surface: #ffffff;
  --wcg-text: #484848;
  --wcg-muted: #8e8e8e;
  --wcg-soft: #f2f4f3;
  --wcg-line: rgba(48, 70, 96, 0.1);
  --wcg-line-strong: rgba(48, 70, 96, 0.16);
  --wcg-warn: #b98a62;
  --wcg-danger: #9b675b;
  --wcg-radius: 18px;
  --wcg-shadow: 0 22px 64px rgba(31, 48, 68, 0.12);
  color: var(--wcg-text);
  font-family: "DM Sans", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-synthesis: none;
  text-rendering: optimizeLegibility;
}

* {
  box-sizing: border-box;
}

html,
body,
#app {
  width: 100%;
  min-width: 0;
  min-height: 100%;
  margin: 0;
}

html {
  background: var(--wcg-bg);
}

body {
  min-height: 100dvh;
  overflow: hidden;
  background:
    radial-gradient(circle at 8% 0%, rgba(66, 81, 76, 0.06), transparent 24rem),
    var(--wcg-bg);
}

button,
input,
textarea {
  font: inherit;
}

button {
  -webkit-tap-highlight-color: transparent;
}

button:focus-visible,
input:focus-visible,
textarea:focus-visible {
  outline: 3px solid rgba(48, 70, 96, 0.14);
  outline-offset: 2px;
}

button,
input,
textarea {
  transition:
    border-color 160ms ease,
    box-shadow 160ms ease,
    background 160ms ease,
    color 160ms ease,
    transform 160ms ease,
    opacity 160ms ease;
}

.auth-shell {
  min-height: 100dvh;
  display: grid;
  place-items: center;
  padding: 28px;
  background:
    radial-gradient(circle at 78% 12%, rgba(66, 81, 76, 0.12), transparent 26rem),
    radial-gradient(circle at 10% 88%, rgba(48, 70, 96, 0.08), transparent 30rem),
    var(--wcg-bg);
}

.auth-card {
  width: min(100%, 420px);
  padding: 34px;
  border: 1px solid var(--wcg-line);
  border-radius: 26px;
  background: rgba(255, 255, 255, 0.98);
  box-shadow: var(--wcg-shadow);
  animation: lift-in 380ms cubic-bezier(.22, 1, .36, 1) both;
}

.auth-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 34px;
}

.brand-mark {
  display: grid;
  width: 44px;
  height: 44px;
  flex: 0 0 auto;
  place-items: center;
  border-radius: 14px;
  color: #fff;
  background:
    linear-gradient(145deg, rgba(255,255,255,.12), transparent 46%),
    var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-size: 1.15rem;
}

.auth-brand-copy,
.sidebar-brand-copy {
  min-width: 0;
}

.auth-brand-copy strong,
.sidebar-brand-copy strong {
  display: block;
  color: var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-weight: 400;
}

.auth-brand-copy strong {
  font-size: 1.2rem;
}

.auth-brand-copy span,
.sidebar-brand-copy span {
  display: block;
  margin-top: 2px;
  color: var(--wcg-muted);
  font-size: .7rem;
  font-weight: 600;
}

.auth-card h1 {
  margin: 0;
  color: var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-size: 2rem;
  font-weight: 400;
  line-height: 1.05;
}

.auth-card > p {
  margin: 10px 0 26px;
  color: #727272;
  font-size: .88rem;
  line-height: 1.55;
}

.auth-form {
  display: grid;
  gap: 14px;
}

.field {
  display: grid;
  gap: 7px;
}

.field label {
  color: #676767;
  font-size: .72rem;
  font-weight: 700;
}

.field input {
  width: 100%;
  height: 48px;
  padding: 0 14px;
  border: 1px solid var(--wcg-line-strong);
  border-radius: 14px;
  outline: none;
  color: var(--wcg-text);
  background: #fff;
}

.field input:focus {
  border-color: rgba(48, 70, 96, 0.34);
  box-shadow: 0 0 0 4px rgba(48, 70, 96, 0.06);
}

.auth-submit {
  display: inline-flex;
  min-height: 48px;
  align-items: center;
  justify-content: center;
  gap: 9px;
  margin-top: 3px;
  border: 0;
  border-radius: 14px;
  color: #fff;
  background: var(--wcg-navy);
  font-weight: 700;
  cursor: pointer;
}

.auth-submit:hover:not(:disabled) {
  background: var(--wcg-forest);
  transform: translateY(-1px);
}

.auth-submit:disabled {
  opacity: .55;
  cursor: default;
}

.auth-error,
.setup-note {
  margin: 0 0 16px;
  padding: 11px 12px;
  border-radius: 12px;
  font-size: .74rem;
  line-height: 1.45;
}

.auth-error {
  border: 1px solid rgba(155, 103, 91, .2);
  color: #77524b;
  background: rgba(155, 103, 91, .07);
}

.setup-note {
  border: 1px solid var(--wcg-line);
  color: #69737d;
  background: rgba(48, 70, 96, .04);
}

.auth-footnote {
  margin-top: 22px !important;
  padding-top: 17px;
  border-top: 1px solid var(--wcg-line);
  color: #969696 !important;
  font-size: .68rem !important;
  line-height: 1.45 !important;
}

.dashboard {
  position: relative;
  display: grid;
  height: 100dvh;
  grid-template-columns: 224px 360px minmax(0, 1fr);
  overflow: hidden;
  background: var(--wcg-bg);
}

.sidebar {
  display: flex;
  min-width: 0;
  flex-direction: column;
  padding: 20px 14px 16px;
  border-right: 1px solid var(--wcg-line);
  background: #fff;
}

.sidebar-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 2px 7px 22px;
}

.sidebar-brand .brand-mark {
  width: 40px;
  height: 40px;
  border-radius: 13px;
  font-size: 1.05rem;
}

.sidebar-brand-copy strong {
  font-size: 1rem;
}

.nav-group {
  display: grid;
  gap: 4px;
}

.nav-button {
  display: flex;
  width: 100%;
  min-height: 42px;
  align-items: center;
  gap: 10px;
  padding: 0 11px;
  border: 0;
  border-radius: 12px;
  color: #68727b;
  background: transparent;
  font-size: .8rem;
  font-weight: 700;
  text-align: left;
  cursor: pointer;
}

.nav-button svg,
.icon-button svg,
.toolbar-button svg,
.send-button svg,
.mobile-back svg {
  width: 18px;
  height: 18px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.nav-button.is-active {
  color: var(--wcg-navy);
  background: rgba(48, 70, 96, .075);
}

.sidebar-live {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 16px 8px 0;
  padding: 12px;
  border: 1px solid var(--wcg-line);
  border-radius: 14px;
  color: #747d78;
  background: #fafbfa;
  font-size: .7rem;
  font-weight: 700;
}

.live-dot {
  width: 8px;
  height: 8px;
  flex: 0 0 auto;
  border-radius: 999px;
  background: #a4aaa7;
}

.live-dot.is-live {
  background: var(--wcg-forest);
  box-shadow: 0 0 0 0 rgba(66, 81, 76, .24);
  animation: status-pulse 2.2s ease-out infinite;
}

.live-dot.is-connecting {
  background: #8b927f;
  animation: fade-pulse 900ms ease-in-out infinite alternate;
}

.live-dot.is-error {
  background: var(--wcg-warn);
}

.sidebar-spacer {
  flex: 1;
}

.agent-card {
  display: grid;
  gap: 10px;
  padding: 13px;
  border: 1px solid var(--wcg-line);
  border-radius: 16px;
  background: var(--wcg-bg);
}

.agent-row {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 9px;
}

.agent-avatar {
  display: grid;
  width: 34px;
  height: 34px;
  flex: 0 0 auto;
  place-items: center;
  border-radius: 11px;
  color: #fff;
  background: var(--wcg-forest);
  font-size: .78rem;
  font-weight: 700;
}

.agent-copy {
  min-width: 0;
}

.agent-copy strong,
.agent-copy span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.agent-copy strong {
  color: var(--wcg-navy);
  font-size: .76rem;
}

.agent-copy span {
  margin-top: 2px;
  color: var(--wcg-muted);
  font-size: .62rem;
}

.signout-button {
  min-height: 34px;
  border: 1px solid var(--wcg-line);
  border-radius: 10px;
  color: #6f7774;
  background: #fff;
  font-size: .68rem;
  font-weight: 700;
  cursor: pointer;
}

.signout-button:hover {
  color: var(--wcg-navy);
  border-color: var(--wcg-line-strong);
}


.staff-profile-shell {
  position: fixed;
  z-index: 30;
  top: 14px;
  right: 18px;
}

.staff-profile-button {
  display: inline-flex;
  min-height: 44px;
  align-items: center;
  gap: 9px;
  padding: 5px 9px 5px 6px;
  border: 1px solid var(--wcg-line);
  border-radius: 15px;
  color: var(--wcg-navy);
  background: rgba(255,255,255,.96);
  box-shadow: 0 8px 24px rgba(48,70,96,.08);
  cursor: pointer;
  backdrop-filter: blur(14px);
}

.staff-profile-button:hover {
  border-color: var(--wcg-line-strong);
  transform: translateY(-1px);
}

.staff-profile-button > svg {
  width: 15px;
  height: 15px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.staff-profile-avatar,
.account-avatar-preview,
.message-agent-avatar {
  display: grid;
  overflow: hidden;
  place-items: center;
  flex: 0 0 auto;
  color: #fff;
  background: var(--wcg-forest);
  font-weight: 800;
}

.staff-profile-avatar {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  font-size: .72rem;
}

.staff-profile-avatar.is-large {
  width: 42px;
  height: 42px;
  border-radius: 13px;
  font-size: .8rem;
}

.staff-profile-avatar img,
.account-avatar-preview img,
.message-agent-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.staff-profile-name {
  max-width: 160px;
  overflow: hidden;
  font-size: .72rem;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.profile-dropdown {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  width: 260px;
  padding: 8px;
  border: 1px solid var(--wcg-line);
  border-radius: 17px;
  background: rgba(255,255,255,.99);
  box-shadow: 0 20px 58px rgba(48,70,96,.16);
  animation: profile-menu-in 160ms ease both;
}

.profile-dropdown-head {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 8px 8px 12px;
  border-bottom: 1px solid var(--wcg-line);
  margin-bottom: 6px;
}

.profile-dropdown-head > div {
  min-width: 0;
}

.profile-dropdown-head strong,
.profile-dropdown-head span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.profile-dropdown-head strong {
  color: var(--wcg-navy);
  font-size: .76rem;
}

.profile-dropdown-head span {
  margin-top: 3px;
  color: var(--wcg-muted);
  font-size: .61rem;
}

.profile-dropdown-action {
  width: 100%;
  min-height: 38px;
  padding: 0 10px;
  border: 0;
  border-radius: 10px;
  color: #68727b;
  background: transparent;
  font-size: .7rem;
  font-weight: 700;
  text-align: left;
  cursor: pointer;
}

.profile-dropdown-action:hover {
  color: var(--wcg-navy);
  background: var(--wcg-bg);
}

.profile-dropdown-action.is-danger {
  color: #8c5b51;
}

.account-modal[hidden],
.profile-dropdown[hidden] {
  display: none !important;
}

.account-modal {
  position: fixed;
  z-index: 80;
  inset: 0;
  display: grid;
  place-items: center;
  padding: 22px;
}

.account-modal-backdrop {
  position: absolute;
  inset: 0;
  border: 0;
  background: rgba(31,43,55,.28);
  backdrop-filter: blur(5px);
  cursor: default;
}

.account-card {
  position: relative;
  z-index: 1;
  width: min(100%, 480px);
  padding: 24px;
  border: 1px solid var(--wcg-line);
  border-radius: 24px;
  background: #fff;
  box-shadow: 0 28px 90px rgba(31,48,68,.2);
  animation: account-card-in 190ms cubic-bezier(.22,1,.36,1) both;
}

.account-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 22px;
}

.account-eyebrow {
  display: block;
  margin-bottom: 4px;
  color: var(--wcg-muted);
  font-size: .62rem;
  font-weight: 800;
  letter-spacing: .07em;
  text-transform: uppercase;
}

.account-card h2 {
  margin: 0;
  color: var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-size: 1.55rem;
  font-weight: 400;
}

.account-close-button {
  display: grid;
  width: 34px;
  height: 34px;
  place-items: center;
  border: 1px solid var(--wcg-line);
  border-radius: 11px;
  color: #7c8482;
  background: #fff;
  font-size: 1.25rem;
  line-height: 1;
  cursor: pointer;
}

.account-avatar-row {
  display: flex;
  align-items: center;
  gap: 15px;
  margin-bottom: 20px;
  padding: 14px;
  border: 1px solid var(--wcg-line);
  border-radius: 17px;
  background: var(--wcg-bg);
}

.account-avatar-preview {
  width: 70px;
  height: 70px;
  border-radius: 21px;
  font-size: 1rem;
}

.account-avatar-actions {
  display: flex;
  min-width: 0;
  flex-wrap: wrap;
  align-items: center;
  gap: 7px;
}

.account-photo-button,
.account-remove-photo {
  display: inline-flex;
  min-height: 34px;
  align-items: center;
  padding: 0 10px;
  border: 1px solid var(--wcg-line);
  border-radius: 10px;
  background: #fff;
  font-size: .66rem;
  font-weight: 800;
  cursor: pointer;
}

.account-photo-button {
  color: var(--wcg-navy);
}

.account-remove-photo {
  color: #8c5b51;
}

.account-avatar-actions small {
  width: 100%;
  color: var(--wcg-muted);
  font-size: .58rem;
}

.account-field {
  display: grid;
  gap: 7px;
  margin-top: 14px;
}

.account-field > span {
  color: #656d73;
  font-size: .7rem;
  font-weight: 800;
}

.account-field input {
  width: 100%;
  height: 46px;
  padding: 0 13px;
  border: 1px solid var(--wcg-line-strong);
  border-radius: 13px;
  outline: 0;
  color: var(--wcg-text);
  background: #fff;
}

.account-field input:focus:not(:disabled) {
  border-color: rgba(48,70,96,.32);
  box-shadow: 0 0 0 3px rgba(48,70,96,.05);
}

.account-field input:disabled {
  color: #8e8e8e;
  background: #f5f6f5;
}

.account-field small {
  color: var(--wcg-muted);
  font-size: .59rem;
}

.account-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 22px;
}

.account-primary-button,
.account-secondary-button {
  min-height: 40px;
  padding: 0 14px;
  border-radius: 11px;
  font-size: .7rem;
  font-weight: 800;
  cursor: pointer;
}

.account-primary-button {
  border: 0;
  color: #fff;
  background: var(--wcg-navy);
}

.account-primary-button:hover:not(:disabled) {
  background: var(--wcg-forest);
}

.account-primary-button:disabled {
  opacity: .5;
}

.account-secondary-button {
  border: 1px solid var(--wcg-line);
  color: #747b79;
  background: #fff;
}

.message-agent-avatar {
  width: 30px;
  height: 30px;
  align-self: flex-end;
  margin-left: 7px;
  border-radius: 10px;
  font-size: .62rem;
}

.message-row.is-agent {
  align-items: flex-end;
}

@keyframes profile-menu-in {
  from { opacity: 0; transform: translateY(-4px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes account-card-in {
  from { opacity: 0; transform: translateY(8px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

.inbox-panel {
  display: grid;
  min-width: 0;
  min-height: 0;
  grid-template-rows: auto auto minmax(0, 1fr);
  border-right: 1px solid var(--wcg-line);
  background: #fff;
}

.inbox-header {
  padding: 24px 20px 14px;
}

.eyebrow {
  display: flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 5px;
  color: var(--wcg-muted);
  font-size: .64rem;
  font-weight: 700;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.eyebrow i {
  width: 6px;
  height: 6px;
  border-radius: 99px;
  background: var(--wcg-forest);
}

.inbox-title-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.inbox-title-row h1 {
  margin: 0;
  color: var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-size: 1.72rem;
  font-weight: 400;
}

.open-count {
  min-width: 28px;
  padding: 5px 8px;
  border-radius: 999px;
  color: var(--wcg-forest);
  background: rgba(66, 81, 76, .09);
  font-size: .66rem;
  font-weight: 800;
  text-align: center;
}

.inbox-tools {
  display: grid;
  gap: 10px;
  padding: 0 20px 14px;
  border-bottom: 1px solid var(--wcg-line);
}

.search-wrap {
  position: relative;
}

.search-wrap svg {
  position: absolute;
  top: 50%;
  left: 12px;
  width: 16px;
  height: 16px;
  fill: none;
  stroke: #9a9a9a;
  stroke-width: 1.8;
  transform: translateY(-50%);
}

.search-wrap input {
  width: 100%;
  height: 42px;
  padding: 0 12px 0 36px;
  border: 1px solid var(--wcg-line);
  border-radius: 12px;
  outline: none;
  color: var(--wcg-text);
  background: var(--wcg-bg);
  font-size: .76rem;
}

.search-wrap input:focus {
  border-color: rgba(48, 70, 96, .24);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(48, 70, 96, .05);
}

.filter-row {
  display: flex;
  gap: 6px;
}

.filter-button {
  min-height: 30px;
  padding: 0 10px;
  border: 1px solid transparent;
  border-radius: 9px;
  color: #858585;
  background: transparent;
  font-size: .65rem;
  font-weight: 800;
  cursor: pointer;
}

.filter-button.is-active {
  border-color: var(--wcg-line);
  color: var(--wcg-navy);
  background: #fff;
  box-shadow: 0 3px 10px rgba(48, 70, 96, .05);
}

.conversation-list {
  min-height: 0;
  overflow: auto;
  padding: 8px;
  scrollbar-width: thin;
  scrollbar-color: rgba(48,70,96,.16) transparent;
}

.conversation-item {
  position: relative;
  display: grid;
  width: 100%;
  gap: 7px;
  margin: 0;
  padding: 13px 12px;
  border: 1px solid transparent;
  border-radius: 15px;
  color: inherit;
  background: transparent;
  text-align: left;
  cursor: pointer;
}

.conversation-item:hover {
  background: #fafbfa;
}

.conversation-item.is-selected {
  border-color: var(--wcg-line);
  background: rgba(48, 70, 96, .055);
}

.conversation-top,
.conversation-meta {
  display: flex;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.conversation-name {
  min-width: 0;
  overflow: hidden;
  color: var(--wcg-navy);
  font-size: .78rem;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-time {
  flex: 0 0 auto;
  color: #aaa;
  font-size: .59rem;
  font-weight: 600;
}

.conversation-preview {
  min-height: 1.15rem;
  overflow: hidden;
  color: #777;
  font-size: .7rem;
  line-height: 1.45;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-path {
  min-width: 0;
  overflow: hidden;
  color: #a0a0a0;
  font-size: .6rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.status-chip {
  display: inline-flex;
  flex: 0 0 auto;
  align-items: center;
  gap: 5px;
  padding: 4px 7px;
  border-radius: 999px;
  font-size: .58rem;
  font-weight: 800;
}

.status-chip.is-open {
  color: var(--wcg-forest);
  background: rgba(66, 81, 76, .08);
}

.status-chip.is-closed {
  color: #8c8c8c;
  background: #f0f1f1;
}

.unread-dot {
  position: absolute;
  top: 16px;
  right: 10px;
  width: 7px;
  height: 7px;
  border: 2px solid #fff;
  border-radius: 99px;
  background: var(--wcg-forest);
}

.list-empty,
.list-loading {
  display: grid;
  min-height: 220px;
  place-items: center;
  padding: 28px;
  color: #969696;
  font-size: .74rem;
  text-align: center;
}

.skeleton-stack {
  display: grid;
  width: 100%;
  gap: 8px;
}

.skeleton-row {
  height: 78px;
  border-radius: 14px;
  background: linear-gradient(90deg, #f5f5f5 20%, #fafafa 38%, #f5f5f5 56%);
  background-size: 220% 100%;
  animation: skeleton 1.2s linear infinite;
}

.chat-panel {
  display: grid;
  min-width: 0;
  min-height: 0;
  height: 100%;
  grid-template-rows: auto auto auto minmax(0, 1fr) auto;
  overflow: hidden;
  background: var(--wcg-bg);
}

.chat-empty {
  display: grid;
  min-height: 0;
  place-items: center;
  padding: 28px;
}

.chat-empty-card {
  max-width: 350px;
  text-align: center;
}

.chat-empty-icon {
  display: grid;
  width: 54px;
  height: 54px;
  place-items: center;
  margin: 0 auto 14px;
  border: 1px solid var(--wcg-line);
  border-radius: 18px;
  color: var(--wcg-navy);
  background: #fff;
  box-shadow: 0 8px 28px rgba(48, 70, 96, .07);
}

.chat-empty-icon svg {
  width: 24px;
  height: 24px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.6;
}

.chat-empty h2 {
  margin: 0;
  color: var(--wcg-navy);
  font-family: "DM Serif Display", Georgia, serif;
  font-size: 1.35rem;
  font-weight: 400;
}

.chat-empty p {
  margin: 8px 0 0;
  color: #888;
  font-size: .76rem;
  line-height: 1.5;
}

.chat-header {
  display: flex;
  min-height: 76px;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 13px 20px;
  border-bottom: 1px solid var(--wcg-line);
  background:
    radial-gradient(circle at 88% 0%, rgba(66, 81, 76, .09), transparent 42%),
    rgba(255, 255, 255, .96);
}

.chat-person {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 11px;
}

.mobile-back {
  display: none;
  width: 36px;
  height: 36px;
  place-items: center;
  flex: 0 0 auto;
  border: 1px solid var(--wcg-line);
  border-radius: 11px;
  color: var(--wcg-navy);
  background: #fff;
  cursor: pointer;
}

.visitor-avatar {
  display: grid;
  width: 40px;
  height: 40px;
  flex: 0 0 auto;
  place-items: center;
  border-radius: 13px;
  color: var(--wcg-navy);
  background: rgba(48, 70, 96, .08);
  font-size: .72rem;
  font-weight: 800;
}

.chat-person-copy {
  min-width: 0;
}

.chat-person-copy strong,
.chat-person-copy span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-person-copy strong {
  color: var(--wcg-navy);
  font-size: .84rem;
}

.chat-person-copy span {
  margin-top: 3px;
  color: var(--wcg-muted);
  font-size: .63rem;
}

.chat-actions {
  display: flex;
  flex: 0 0 auto;
  align-items: center;
  gap: 8px;
}

.toolbar-button {
  display: inline-flex;
  min-height: 36px;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 0 11px;
  border: 1px solid var(--wcg-line);
  border-radius: 11px;
  color: #6d7672;
  background: rgba(255,255,255,.9);
  font-size: .66rem;
  font-weight: 800;
  cursor: pointer;
}

.toolbar-button:hover:not(:disabled) {
  color: var(--wcg-navy);
  border-color: var(--wcg-line-strong);
  transform: translateY(-1px);
}

.toolbar-button.is-reopen {
  color: var(--wcg-forest);
}

.toolbar-button:disabled {
  opacity: .55;
  cursor: default;
}

.visitor-context-bar {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 10px;
  padding: 10px 20px;
  border-bottom: 1px solid var(--wcg-line);
  color: #69737d;
  background: rgba(255, 255, 255, .88);
}

.visitor-context-bar > svg {
  width: 18px;
  height: 18px;
  flex: 0 0 auto;
  fill: none;
  stroke: var(--wcg-forest);
  stroke-width: 1.7;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.visitor-context-bar > div {
  min-width: 0;
}

.visitor-context-bar strong,
.visitor-context-bar span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.visitor-context-bar strong {
  color: var(--wcg-navy);
  font-size: .68rem;
  font-weight: 800;
}

.visitor-context-bar span {
  margin-top: 2px;
  color: var(--wcg-muted);
  font-size: .58rem;
  font-weight: 600;
}

.messages {
  min-height: 0;
  overflow: auto;
  padding: 20px 20px 28px;
  background:
    linear-gradient(rgba(249,249,249,.96), rgba(249,249,249,.96)),
    radial-gradient(circle at 18% 8%, rgba(66, 81, 76, .09), transparent 34%);
  overscroll-behavior: contain;
  scrollbar-width: thin;
  scrollbar-color: rgba(48,70,96,.16) transparent;
}

.message-day {
  width: fit-content;
  margin: 5px auto 18px;
  padding: 5px 9px;
  border: 1px solid var(--wcg-line);
  border-radius: 999px;
  color: #969696;
  background: rgba(255,255,255,.82);
  font-size: .58rem;
  font-weight: 700;
}

.message-row {
  display: flex;
  width: 100%;
  margin-top: 11px;
}

.message-row.is-agent {
  justify-content: flex-end;
}

.message-row.is-system {
  justify-content: center;
}

.message-row.is-system .message-bubble {
  max-width: 78%;
  padding: 7px 10px;
  border: 1px solid var(--wcg-line);
  border-radius: 999px;
  color: #7a8380;
  background: rgba(255,255,255,.82);
}

.message-row.is-system .message-meta {
  display: none;
}

.message-row.is-system .message-body {
  color: #7a8380;
  font-size: .64rem;
  font-weight: 700;
  text-align: center;
}

.message-bubble {
  width: fit-content;
  max-width: min(82%, 860px);
  padding: 11px 13px 10px;
  border-radius: 17px;
  animation: message-in 180ms ease both;
}

.message-row.is-visitor .message-bubble,
.message-row.is-system .message-bubble {
  border: 1px solid var(--wcg-line);
  border-bottom-left-radius: 6px;
  background: #fff;
}

.message-row.is-agent .message-bubble {
  border-bottom-right-radius: 6px;
  color: #fff;
  background: var(--wcg-navy);
}

.message-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 5px;
  color: #8c8c8c;
  font-size: .58rem;
}

.message-row.is-agent .message-meta {
  color: rgba(255,255,255,.66);
}

.message-meta strong {
  font-weight: 800;
}

.message-body {
  margin: 0;
  overflow-wrap: anywhere;
  color: var(--wcg-text);
  font-size: .79rem;
  line-height: 1.52;
  white-space: pre-wrap;
}

.message-row.is-agent .message-body {
  color: #fff;
}

.messages-loading {
  display: grid;
  height: 100%;
  place-items: center;
  color: #999;
  font-size: .72rem;
}

.composer {
  padding: 12px 18px 14px;
  border-top: 1px solid var(--wcg-line);
  background: #fff;
}

.composer-inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 42px;
  gap: 9px;
  align-items: end;
  width: 100%;
  max-width: none;
  margin: 0;
  padding: 7px 7px 7px 13px;
  border: 1px solid var(--wcg-line-strong);
  border-radius: 17px;
  background: var(--wcg-bg);
}

.composer-inner:focus-within {
  border-color: rgba(48, 70, 96, .28);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(48,70,96,.05);
}

.composer textarea {
  width: 100%;
  min-height: 40px;
  max-height: 130px;
  padding: 9px 0 7px;
  resize: none;
  overflow: auto;
  border: 0;
  outline: 0;
  color: var(--wcg-text);
  background: transparent;
  font-size: .8rem;
  line-height: 1.45;
}

.composer textarea::placeholder {
  color: #a4a4a4;
}

.send-button {
  display: grid;
  width: 42px;
  height: 42px;
  place-items: center;
  border: 0;
  border-radius: 13px;
  color: #fff;
  background: var(--wcg-navy);
  cursor: pointer;
}

.send-button:hover:not(:disabled) {
  background: var(--wcg-forest);
  transform: translateY(-1px);
}

.send-button:disabled {
  opacity: .4;
  cursor: default;
}

.composer-note {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  width: 100%;
  max-width: none;
  margin: 7px 0 0;
  color: #a0a0a0;
  font-size: .56rem;
}

.composer-note strong {
  color: #7a838c;
}

.closed-banner {
  display: flex;
  max-width: 900px;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin: 0 auto;
  padding: 11px 13px;
  border: 1px solid var(--wcg-line);
  border-radius: 13px;
  color: #6f7774;
  background: #f0f2f1;
  font-size: .7rem;
}

.closed-banner button {
  flex: 0 0 auto;
  padding: 7px 10px;
  border: 0;
  border-radius: 9px;
  color: #fff;
  background: var(--wcg-forest);
  font-size: .65rem;
  font-weight: 800;
  cursor: pointer;
}

.toast-stack {
  position: fixed;
  z-index: 50;
  right: 20px;
  bottom: 20px;
  display: grid;
  width: min(360px, calc(100vw - 40px));
  gap: 8px;
  pointer-events: none;
}

.toast {
  padding: 11px 13px;
  border: 1px solid var(--wcg-line);
  border-radius: 13px;
  color: var(--wcg-text);
  background: rgba(255,255,255,.98);
  box-shadow: 0 12px 34px rgba(48,70,96,.14);
  font-size: .72rem;
  line-height: 1.4;
  animation: toast-in 220ms ease both;
}

.toast.is-error {
  color: #77524b;
  border-color: rgba(155, 103, 91, .18);
}

@media (max-width: 1160px) {
  .dashboard {
    grid-template-columns: 190px 330px minmax(0, 1fr);
  }
}

@media (max-width: 960px) {
  .dashboard {
    grid-template-columns: 76px 320px minmax(0, 1fr);
  }

  .sidebar {
    padding-inline: 10px;
  }

  .sidebar-brand {
    justify-content: center;
    padding-inline: 0;
  }

  .sidebar-brand-copy,
  .nav-button span,
  .sidebar-live span,
  .agent-copy,
  .signout-button {
    display: none;
  }

  .nav-button {
    justify-content: center;
    padding: 0;
  }

  .sidebar-live {
    justify-content: center;
    padding: 11px 0;
  }

  .agent-card {
    padding: 9px;
  }

  .agent-row {
    justify-content: center;
  }

  .message-bubble {
    max-width: 82%;
  }
}

@media (max-width: 760px) {
  body {
    overflow: auto;
  }

  .dashboard {
    height: 100dvh;
    grid-template-columns: 1fr;
    grid-template-rows: 64px minmax(0, 1fr);
  }

  .sidebar {
    grid-row: 1;
    display: flex;
    flex-direction: row;
    align-items: center;
    padding: 9px 12px;
    border-right: 0;
    border-bottom: 1px solid var(--wcg-line);
  }

  .sidebar-brand {
    margin: 0;
    padding: 0;
  }

  .sidebar-brand-copy {
    display: block;
  }

  .sidebar-brand-copy span {
    display: none;
  }

  .nav-group,
  .sidebar-live,
  .sidebar-spacer {
    display: none;
  }

  .agent-card {
    width: auto;
    margin-left: auto;
    padding: 0;
    border: 0;
    background: transparent;
  }

  .agent-row {
    display: none;
  }

  .signout-button {
    display: inline-flex;
    min-height: 36px;
    align-items: center;
    padding: 0 11px;
  }

  .inbox-panel,
  .chat-panel {
    grid-row: 2;
    grid-column: 1;
    min-height: 0;
  }

  .chat-panel {
    display: none;
  }

  .dashboard.has-selection .inbox-panel {
    display: none;
  }

  .dashboard.has-selection .chat-panel {
    display: grid;
  }

  .mobile-back {
    display: grid;
  }

  .inbox-header {
    padding-top: 18px;
  }

  .message-bubble {
    max-width: 88%;
  }

  .chat-actions .toolbar-button span {
    display: none;
  }

  .toolbar-button {
    width: 36px;
    padding: 0;
  }
}

@media (max-width: 520px) {
  .auth-shell {
    padding: 14px;
  }

  .auth-card {
    padding: 26px 20px;
    border-radius: 22px;
  }

  .inbox-header,
  .inbox-tools {
    padding-inline: 14px;
  }

  .chat-header {
    padding-inline: 12px;
  }

  .messages {
    padding: 18px 12px 24px;
  }

  .composer {
    padding: 9px 10px max(10px, env(safe-area-inset-bottom));
  }

  .composer textarea {
    font-size: 16px;
  }

  .visitor-avatar {
    display: none;
  }

  .chat-person {
    gap: 8px;
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    scroll-behavior: auto !important;
    animation-duration: .01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .01ms !important;
  }
}

@keyframes lift-in {
  from { opacity: 0; transform: translateY(12px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes message-in {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes toast-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes status-pulse {
  0% { box-shadow: 0 0 0 0 rgba(66,81,76,.24); }
  70%, 100% { box-shadow: 0 0 0 7px rgba(66,81,76,0); }
}

@keyframes fade-pulse {
  from { opacity: .45; }
  to { opacity: 1; }
}

@keyframes skeleton {
  from { background-position: 100% 0; }
  to { background-position: -100% 0; }
}

@media (max-width: 760px) {
  .staff-profile-shell {
    top: 10px;
    right: 12px;
  }

  .staff-profile-name {
    display: none;
  }

  .staff-profile-button {
    padding-right: 7px;
  }

  .profile-dropdown {
    width: min(280px, calc(100vw - 24px));
  }

  .account-card {
    padding: 20px;
  }
}

@media (max-width: 760px) {
  .visitor-context-bar {
    padding: 9px 14px;
  }
}

/* Full-width live support workspace */
.message-row.is-visitor .message-bubble {
  color: var(--wcg-text);
  background: #ffffff;
  border: 1px solid var(--wcg-line);
}

.message-row.is-visitor .message-body {
  color: var(--wcg-text);
}

.message-row.is-agent .message-bubble {
  color: #ffffff;
  background: var(--wcg-navy);
  border: 1px solid rgba(48, 70, 96, .18);
}

.message-row.is-agent .message-body {
  color: #ffffff;
}

.toolbar-button.is-close-chat {
  color: #855a52;
  border-color: rgba(155, 103, 91, .16);
  background: rgba(255,255,255,.94);
}

.toolbar-button.is-close-chat:hover:not(:disabled) {
  color: #74483f;
  border-color: rgba(155, 103, 91, .26);
  background: rgba(155, 103, 91, .06);
}

.visitor-map-wrap {
  position: relative;
  min-height: 132px;
  overflow: hidden;
  border-bottom: 1px solid var(--wcg-line);
  background: #e9edeb;
}

.visitor-map-wrap[hidden] {
  display: none;
}

.visitor-map-wrap iframe {
  display: block;
  width: 100%;
  height: 132px;
  border: 0;
  filter: saturate(.72) contrast(.96);
}

.visitor-map-pin-label {
  position: absolute;
  left: 16px;
  bottom: 12px;
  display: inline-flex;
  max-width: calc(100% - 32px);
  align-items: center;
  gap: 7px;
  padding: 7px 10px;
  border: 1px solid rgba(48,70,96,.12);
  border-radius: 999px;
  color: var(--wcg-navy);
  background: rgba(255,255,255,.94);
  box-shadow: 0 8px 24px rgba(48,70,96,.12);
  backdrop-filter: blur(12px);
  font-size: .64rem;
}

.visitor-map-pin {
  position: relative;
  width: 10px;
  height: 10px;
  flex: 0 0 auto;
  border-radius: 50% 50% 50% 0;
  background: var(--wcg-forest);
  transform: rotate(-45deg);
}

.visitor-map-pin::after {
  content: "";
  position: absolute;
  top: 3px;
  left: 3px;
  width: 4px;
  height: 4px;
  border-radius: 50%;
  background: #fff;
}

.visitor-map-pin-label strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

@media (max-width: 760px) {
  .visitor-map-wrap,
  .visitor-map-wrap iframe {
    height: 112px;
    min-height: 112px;
  }

  .messages {
    padding: 16px 12px 22px;
  }

  .composer {
    padding-right: 10px;
    padding-left: 10px;
  }
}